Everything you need for email automation
Set up once, let Ima handle the rest. Your team focuses on what matters.
Context-Aware AI
Upload your company docs, FAQs, and guidelines. Ima learns your business and responds accurately.
Smart Forwarding
Set rules to route specific topics—sales inquiries, support tickets, escalations—directly to the right person.
Flexible Control
Choose your automation level: full autopilot, review-before-send, or manual drafts for every reply.
Spam Detection
Automatically filters spam and irrelevant emails so you only see what matters.
Human Handoff
When things get serious, Ima notifies the customer that a real person is taking over.
Draft Review
Review AI-generated drafts before sending. Edit, approve, or regenerate with feedback.
You choose the level of control
From fully automated to human-in-the-loop, Ima adapts to how you work.
Hi, I'd like to learn more about your enterprise pricing and integration options. We're a team of 50 and looking for a solution that can...
Hi Sarah, thanks for reaching out! For a team of 50, our Enterprise plan would be perfect. It includes SSO, dedicated support, and custom integrations. I'd love to connect you with our sales team...
Route conversations to the right people
Not every email should be handled by AI. Set up conditional forwarding rules so that sales requests go to your sales team, support issues reach your technicians, and escalations land on a manager's desk.
When Ima forwards a conversation, it automatically informs the customer that a colleague is taking over—keeping communication transparent and professional.